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QQI, as a comparatively large agency with a diverse and expanding range of functions, uses the Programme Management Office as a tool for change management, evaluation and quality assurance to implement change and improvement in a consistent, timely, considered and efficient manner.

In recent years, QQI has reimagined its PMO to become a key cross-organisational driver of quality assurance, knowledge management and connectedness. A new central resource repository for all staff called The Projects Hub was launched in 2022, and includes the project management toolkit, a projects register, a repository of open projects, an archive of closed projects and a lessons learned database. It is also the central organisational repository for annual strategic corporate plans and reports. There has been a marked increase in the number of activities that are formally structured as projects before the Projects Steering Group with more grouping of projects into coherently connected programmes.

This paper was presented at EQAF and reflects the views of the named authors only.

ISSN: 1375-3797

The PMO – A Hub for Quality Evaluation and Strategic Interconnectedness

Ann Murphy
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