Accessibility Tools
Abstract
We developed an analytic framework to strategically plan IQA communication, in order to increase the overall impact of IQA-output. Our paper considers traps and obstacles in communication. Drawing from the experience of Florence Nightingale this paper develops a procedure that enables IQA units to optimize the impact of their IQA tools.
The framework breaks down the process of planning and communicating IQA measures in four steps. These steps help to reflect relevant procedural steps from defining a clear objective via methodological questions, the definition of the relevant stakeholder groups, their communities/networks, and the way to contact them and communicate with them properly. Applying this framework thoroughly to all relevant IQA issues helps to optimize the “portfolio” of measures by prioritizing the objectives of an IQA unit.
This paper was presented at EQAF and reflects the views of the named authors only.
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Quality assurance in language education is a key issue that resonates with broader challenges inherent in higher education. ...
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Norwegian initial teacher education was reformed in 2017 to a master’s education. ...
This paper adds to the recommendations of the European University Association (EUA) Learning and Teaching Paper #22 “Challenges and enablers in designing transnational joint education provision”. ...
Quality assurance (QA) for practice-based research at Dutch Universities of Applied Sciences (UAS) differs from traditional research universities in several ways. ...
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This paper explores the pivotal role of existing Quality Assurance (QA) systems and processes in enhancing cooperation within European University Alliances, specifically drawing on the case of the EUT ...
Quality assurance agencies play a crucial role in regulating the use of artificial intelligence (AI) in the higher education system. ...
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Scotland’s Enhancement Themes Student-Led Project (SLP), a national initiative comprised of student representatives from across the country, selected the topic of ‘Promoting Equity of the Student ...
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In this paper we explore how equity and inclusion in Higher Education (HE) can be promoted from a quality assurance agency. ...
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The goal of this session is to examine whether there is an opportunity to develop innovative policy tools both at the university and the European Higher Education Area (EHEA) level for assessing exter ...
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The importance of student involvement, student engagement and the student voice to quality assurance and the enhancement of learning and teaching is widely recognised. ...
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This work aims to discuss the expansion of the University Degree Accreditation System for the Regional Recognition of the Academic Quality of University Degrees in the MERCOSUR and Associate States (t ...
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Abstract The papers describes a project which was established as an agreement of Armenian higher education (HE) stakeholders, some European universities and organization supporting students’ partic ...
Abstract The continuous process of improving ARACIS activity has two major objectives: increasing the efficacy of the process of internal and external evaluation and the development of new standards ...
Abstract The ever-changing landscape of higher education and the rapid technology advancement are leading to new ways of teaching and assessing. Accordingly, quality assurance (QA) must adapt to thes ...
Abstract 183 employees of 10 higher education departments described their own attitude and role with respect to quality and diversity. The results reveal rather low levels of involvement. Comparison ...
Abstract This paper outlines the key data and metrics that are being used to assure and assess quality and standards in United Kingdom (UK) higher education. It is a brief overview of data drive ...
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Abstract Establishing causality between internal quality review (iQR) and impact is important not only for enhancing responsible behaviour but also for demonstrating that quality assurance (QA) has v ...
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Abstract This paper session will cover how the University of Edinburgh has made improvements to data available to support quality assurance and enhancement processes using a project to develop a syst ...
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Abstract This paper describes the outcomes of a review of practice and related policy and procedures for annual programme monitoring. The review of practice highlighted that there was an artificial s ...
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Abstract Given the ten years since the introduction of the ESG and the five years since the formal launch of the European Higher Education Area (EHEA) quality assurance of higher education has gained ...
Abstract Quality Assurance (QA) at one university has evolved significantly over the past 15 years in keeping with emerging European standards, reported best practices and structured feedback from ke ...
Abstract Expert evaluation of study programmes has been a common feature of quality assurance systems in Europe and worldwide. In general, expert committees are formed of disciplinary or professional ...
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Abstract After 10 years of intensive developments in European quality assurance and in the year of the adoption of the revised European Standards and Guidelines (ESG) this paper will ask whether exce ...
Abstract We present findings on practical experiences with national and cross-border external quality assurance procedures made by six universities in Germany, Austria and Switzerland working with th ...
Abstract Student participation on equal terms as partners in higher education assurance was a novel concept in the year 2000. Since its founding in 2000-08-12, the German Student Accreditation Pool ( ...
Abstract Evidence, both quantitative and qualitative, is at the core of every assessment process. New technology has given us an unprecedented opportunity to tackle both structured and unstructured d ...
In 2012-2014, EUA was part of the stakeholder group that revised the Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG). This work resulted in the current ...
EUA has a long record of working on quality assurance (QA) in Europe and has supported its members in developing their internal QA systems through a variety of activities. Many of these acti ...
Abstract The Bologna process considers a greater internationalization and cultural diversity. In virtual higher education quality is particular important but difficult to manage and to reac ...
Abstract This paper looks at the way two European universities of applied sciences (UAS) deal with the “shift from teaching to learning”. It focuses on Berner Fachhochschule (BFH) and H ...
Abstract Taking into consideration the paucity of information in the area of external quality assurance activity of quality assurance agencies (QAAs) the present paper provides a first atte ...
Abstract The main objective of this paper is to address the changing role of university quality assurance structures in particular regard to teaching and learning and the associated developments ...
Abstract In accordance with the HE Act, the University of Maribor has among the governing bodies also the Students’ Council that is led by the student who is a Vice-rector and has an ...
Abstract The increasing emphasis on the outcomes of learning, as captured in the conference title has many implications for both internal and external quality assurance. One of the external evaluatio ...
Abstract This paper will provide a theoretical contribution to current debates on quality assurance in higher education. To refine the role of audit and enhancement, it will outline the dif ...
Abstract The paper focuses on the role played by the administrative staff in the internal quality assurance systems managed by the universities in Poland. Conducted analysis concerned the p ...
Abstract Considering some of the Bologna principles, this paper aims to show the main changes and consequences of the performance assessment system of IST teaching body (QUC, Course Unit Qu ...
Abstract The quality of learning has evolved into the core of the quality system of higher education institutions over the last decade. Different external evaluation processes are implemented to ...
Abstract EQuAM (Enhancing Quality Assurance Management) is a collaborative project involving European and Jordanian universities and QA agencies. It links successful aspects of the Bologna ...
Abstract The paper discusses the current status of one of the traditional methods of external quality assurance in European higher education, the institutional quality audit. Taking its point of ...
Abstract This paper addresses the question of how the system of quality assurance in UK higher education has responded to the shift from teaching to learning by promoting a culture of   ...
Abstract Higher education is undergoing deep transformations driven by increasing demand, high youth unemployment, rising costs and new uses of technology. These have triggered an unprecede ...
Abstract A unique collaborative partnership of higher education institutions, students’ representatives and national agencies has implemented the first national survey of student engageme ...
Abstract Are universities responsible for the employability of graduates? In Finland it has been more or less self-evident that people with a university degree are not struck by unemploymen ...
Abstract This paper deals with students’ role in quality enhancement in Higher Education Institutes (HEIs). The main focus is on student feedback, where the discourse fluctuates from ...
Abstract Formative student feedback can be used to uncover problems early on and establish a collaborative learning as well as quality culture at universities. Beyond that the quality loops- app ...
Abstract In recent years there has been a paradigm shift in education from teaching to learning. A key question is whether the same shift in focus is reflected in the core purpose of quali ...
Abstract Assessment in internship is an important part of the learning process aimed to provide a focus on what has been learned during the internship. Using diaries is a strategy to deepen lear ...
Abstract The paper reports on a comparative study, conducted in 2013-14, of four higher education systems (the Netherlands, Flanders, North Rhine-Westphalia and Ireland), which aimed to find out ...
Abstract University of Luxembourg has recognized the difficulty of students’ course evaluation: it has replaced a formal evaluation system with a more open and flexible one, taking into ac ...
Abstract Higher Education Institutes operate in the forefront of knowledge and are entrusted with the provision of relevant knowledge, tools and methods to their customers – our society.&n ...
Abstract After the Bologna Process (2006), tutoring activities have been introduced and disseminated among most IST Programmes as a way to support expected and needed changes on the teachin ...
Created in 1994, IEP (Institutional Evaluation Programme) is an independent membership service of the European University Association (EUA) which has carried out over 300 institutional evaluations in ...
Foreword and Acknowledgements by Norma Ryan Analysing the implementation of the European Standards and Guidelines for Quality Assurance at institutional level: Outcomes of the IBAR project ...
Abstract In March 2008, the EU launched the European Institute of Innovation and Technology (EIT). EIT can be said to be a “new animal” in the European educational landscape, based on the ...
Abstract Within the system of external quality assurance of the education programmes in the Spanish Higher Education system, and in its phase of ex-ante accreditation (program approval), a provi ...
Abstract We want to explore the potential impact of the internal service units on the quality culture in a higher education institution (HEI). We will describe how the service units are involved in t ...
Abstract The main aim of this paper is to bring together the conclusions drawn from an empirical study carried out with a selection of Universities and Quality Assurance Agencies (QAAs) in Bosnia and ...
Abstract In essence, quality assurance is very much a complex issue, with different perspectives, normative ideals and interpretive patterns on the nature of quality and the functions of quality assu ...
Abstract This paper addresses factors that seem important for the quality assurance system and for improvement of educational quality at the Norwegian University of Science and Technology, NTNU. Furt ...
Abstract Drawing on collaboration amongst higher education institutions in nine different European countries, this paper describes mechanisms which, over the two years of the SPEAQ project, hav ...
Abstract Literature recognises that a Quality Assurance System needs to be a stable, foreseeable, consistent and coherent framework. However, if this system is to be context-sensitive, projected in t ...
Abstract Although European quality assurance (QA) can be considered a recent phenomenon, it has come a long way in a short time. Still, a large degree of heterogeneity between external QA systems rem ...
Abstract As every system also the System of Ensuring and Development of Quality of Education in WULS-SGGW is subject to constant development. The presented case study shows the changes of a system fr ...
Abstract A key issue in effective internal quality assurance (IQA) is active involvement of different stakeholders. The role of student representatives is formalized in most institutes for higher edu ...
Abstract This paper shares the results of the first external assessment of all Flemish post-graduate teacher education programmes, focussing on how cooperation contributes to improved quality. T ...
Abstract A vast majority of Higher Education Institutes have formalised their quality management practices in order to be able to systematically generate information for accountability and improvemen ...
Abstract Quality assurance is a necessary benchmark in order to identify high quality offers on the further education market. Quality assurance could be described as an important factor to reach pote ...
Abstract In 2011 a new era of external quality assurance in Austria began. The process of further development of the quality assurance (QA) system showed the necessity of a deeper debate within the A ...
Abstract In December 2009, after an official demand coming from four universities of the French community of Belgium (FCB), AEQES1 (a generalist evaluation agency) and CTI2 (an engineering accreditat ...
Abstract The purpose of this article is to analyse the composition of teaching staff in Portuguese higher education institutions and assess the existing gap between reality and desirability, in the c ...
Abstract The implementation of quality assurance and quality development procedures constitutes one of the major challenges in the management of higher education institutions (HEIs). In this context ...
Abstract A number of various definitions have been given concerning quality in higher education, each one representing a different view, a reality which is reflected in the content of external evalua ...
Abstract Academics are at the heart of higher education, being key actors for assuring and promoting their institutions and systems’ quality. This paper explores academics’ views on quality ...
Abstract What is the role of student experts in evaluation panels? Are they token representatives of the masses of customers or are they professionalized partners in quality management? This study sh ...
Abstract The IBAR project studied barriers higher education institutions experienced to implementing the ESG part 1. Our paper reports on the major findings of this project. ...
Abstract The national QA system in Sweden does not any longer include assessment of the institutions’ internal QA procedures. The Experts Group on Quality at the Swedish Association for Higher Educ ...
Abstract This paper reports results from an audit of the achievements made towards introduction of a regional quality assurance (QA) system in higher education in East Africa involving the Inter-Univ ...
Abstract Student participation in quality assurance (QA) processes, and more particularly as evaluators in external QA, has been acknowledged in the European Standards and Guidelines since 2005. This ...
Quality is a measure applying to transactions among bodies. The level of quality is high if all involved bodies’ needs have been met.Consider a simple transaction along a simple supply chain – the ...
Foreword and Acknowledgements by Norma Ryan I. Making a difference: perspectives and lessons learnt ...
Quality assurance and doctoral education have been elements of the Bologna Process since the 2003 ministerial meeting in Berlin, but until rather recently, they have been developing on two differ ...
Synopsis Accreditation is recognized as the most important factor in improving the quality of education in Kazakhstan. Introduced transparent standards and procedures for quality assessment are givin ...
Abstract The ORPHEUS/AMSE1/WFME2 PhD standards document, published January 2012, is a practical tool for quality assurance of PhD programmes. Another document, the new PhD principles document: &ldquo ...
Abstract Since its introduction to higher education about twenty years ago, formal quality assurance developed to an important and mostly uncontested pillar of university management. But although QA ...
Abstract In 2011-2012 Higher education institutions in Flanders started a benchmarking exercise. All of them are members of the KU Leuven Association. The ambition was to build expertise in benchmark ...
Abstract Program QA at Copenhagen Business School (CBS) faces two major challenges; (1) large number of different programs, and (2) decentralized organisation of the program area. CBS has more than 6 ...
Abstract Due to EQA and accreditation the quality of higher education programmes has increased. At least, that is what everyone hopes. In fact, little or no research is conducted in Flanders to measu ...
Abstract The foundation of the ESG was a step towards a pan-European Quality Assurances market. Nevertheless, the majority of evaluation or accreditations still remain within the national frameworks. ...
Foreword In this paper, you will find a summary by the Estonian Higher Education Quality Agency (Eesti Kõrghariduse Kvaliteediagentuur; EKKA) of an atypical quality assessment in Estonian higher edu ...
In this paper we elaborate the idea of ‘dialectical reasoning’ as a way of reconciling managerial paradoxes. Two ‘mental exercises’ have been developed to encourage such dialectical reasoning ...
Abstract The idea for the study of these issues arose as a result of the current state of higher education in Bosnia and Herzegovina, which has not yet begun the process of accreditation of higher ed ...
Abstract The purpose of this paper is to report on a qualitative investigation to identify and explore: - the value added by quality reviews in service and support units in the UJ;- improvements to ...
Abstract The main aim of this paper is to provide examples of how quality assurance and enhancement activities have provided a clear means of integrating QA into an Irish third level institution, Dub ...
Abstract This paper presents a cooperation model between a Russian organisation aiming at fostering quality culture in higher education, the National Center of Public Accreditation (NCPA) and a Europ ...
Abstract This paper argues that the aims of UK quality assurance (QA) within institutions should be concerned not only with the requirements to provide a profile of programmes, institutions and their ...
Abstract The Swedish National Agency for Higher Education (the Agency), established in 1995, has the national responsibility for quality assurance of higher education through quality evaluation of fi ...
Abstract The main purpose of the paper is to present the concept for assessment of the doctoral programmes implemented by PKA as an important supplement of the institutional evaluation. The paper pre ...
Abstract The presentation is a case study of how Lund University have used the mapping of existing student and graduate tracking initiatives within its faculties and central administration to introdu ...
Abstract One of the main principles of the quality assurance procedures is to encompass the interests of all stakeholders. Among the stakeholders there is one group it is students whom very often man ...
Abstract The process of adaptation to the challenges in the European Higher Education Area, lead to the development of an Integrated Quality System at IST (SIQuIST), consolidating the quality culture ...
Abstract Although e-learning has become mainstream provision in European higher education it has not yet become integral part of the QA systems.Surveys like the E-learning Quality (ELQ) report (2008: ...
In October 2009, the European University Association (EUA), together with its partners, the German Rectors’ Conference (HRK) and QAA Scotland, launched a project entitled: “ ...
Foreword and Acknowledgements by Fiona Crozier I. Setting the stage ...
The project "Examining Quality Culture in Higher Education Institutions" (EQC) aimed to provide an overview of the internal quality assurance processes in place within higher education institutio ...
Foreword and Acknowledgements by Fiona Crozier EQAF – a report from a continuing journey into quality by EQAF 2010 Steering Committee ...
The project “Examining Quality Culture in Higher Education Institutions” (EQC) aims to identify institutional processes and structures that support the development of an internal qual ...
Improving the quality of teaching and learning has been at the heart of the Bologna Process reforms and continues to be of crucial importance for the further implementation of these reforms. The growt ...
Foreword and Acknowledgements by Henrik Toft Jensen Part 1. 2010 is here: How far have we come and where are we going? ...
Concerns about the relationship between quality assurance processes and creativity and how quality assurance, whether internal or external, can either enhance or stifle innovative practices and&n ...
Foreword and Acknowledgements by Henrik Toft Jensen 1. Introduction ...
Foreword and Acknowledgements by Henrik Toft Jensen 1. Introduction to the Forum by Klaus Dieter Wolff ...
This report is the result of a four-year project, which involved 134 higher education institutions grouped in 18 networks. The major aim of the project was to identify how internal quality cultur ...
These Guidelines for Quality Enhancement in European Joint Master Programmes are addressed to all higher education institutions either considering or actually running joint programmes. It is the ...
The Institutional Evaluation Programme of the European University Association (EUA) was launched in 1993 and has evaluated over 110 universities in 35 countries. The evaluation reports ...
The EUA Quality Culture Project, funded by the Socrates Programme, was conceived to enable participating institutions to discuss how to introduce and embed a quality culture in their institutions ...
En octobre 2002, le groupe ELU (Europe Latine Universitaire) composé des Présidents et de permanents des conférences de Présidents et de Recteurs suisse, italienne, po ...
In October 2002, ELU (the Latin European Universities Group), an organisation made up of rectors and staff of Swiss, Italian, Portuguese, francophone-Belgian and French rectors’ conferences ...
As the European University Association’s Institutional Evaluation Programme (EUA-IEP) celebrates thirty years of activity, the programme is now accepting registrations all year round. ...
On 29 April, the Register Committee of the European Quality Assurance Register for Higher Education (EQAR) found that the European University Association’s Institutional Evaluation Programme continu ...
On 13 December, the DocEnhance project organised its final event entitled “Transferable skills in doctoral education”. One of its main outcomes was the launch of the DocEnhance Platform, which hos ...
EUA member Kaunas University of Technology (KTU) is starting the process of rectorial election by announcing an international open competition for the position of the rector on 9 January. Applications ...
The Magna Charta Observatory has launched a new initiative to invite and promote academic research on “The Responsive and Responsible University”. ...
The European University Association (EUA) is pleased to become a supporting organisation for the More Than Our Rank initiative, promoted by the International Network of Research Management Societies ( ...
EUA’s Institutional Evaluation Programme (IEP), a quality assurance agency that supports universities in enhancing their strategic leadership and ability to manage change, is now accepting registrat ...
The TPG-LRC project, aimed at promoting the implementation of procedures compliant with the Lisbon Recognition Convention, has published a guide for higher education institutions. TPG-LRC stands for ...
The STREAM online training platform, which provides training materials based on the European Recognition Manual for Higher Education Institutions (EAR-HEI manual), is open for a second round of t ...
The 2019 European Quality Assurance Forum (EQAF) is taking place this week at Technical University Berlin in Germany. More than 500 participants are attending the event, which runs from 21-23 November ...
Wladimir Mufty reflects on his organisation’s work to explore a higher education and research social media platform based on public values, and offers some mastodo’s and mastodon’ts. Social med ...
Can, and should, quality assurance play a greater role in ensuring that common academic values are respected? EUA’s Maria Kelo examines recent debates on the scope of QA in higher education. Qualit ...
As places of teaching and learning, how can universities tangibly create a culture of togetherness and well-being? Here, Jochen Schellinger explains Bern University of Applied Sciences’ efforts to d ...
The European University Association’s Institutional Evaluation Programme (IEP) has outstanding experience in conducting institutional evaluations. Here, our quality assurance experts Elena Cirlan an ...
Micro-credentials are expected to widen participation in higher education by supporting inclusion and facilitating access to education. They are also expected to close the skills gaps in the labour ma ...
As learning pathways are increasingly international, the recognition of qualifications and credits obtained abroad is a key issue for countries and higher education institutions. Sebastian Bruque from ...
External quality assurance across the European Higher Education Area is highly diverse. EQAR’s Melinda Szabo maps the situation through the rich datasets of the Database of External Quality Assuranc ...
Higher education institutions in Europe are highly engaged in addressing environmental challenges through education, research and their own greening initiatives. However, sustainable procurement may b ...
A new EUA study reveals that higher education institutions in Europe are highly engaged in activities that address environmental challenges and the achievement of the UN Sustainable Development Goals ...
Sustainability is an important issue for universities. At Trinity College Dublin, the current strategic plan articulates sustainability as a priority supported by two goals: alignment to the UN Sustai ...
Learning outcomes are increasingly used in qualifications frameworks and quality assurance processes. As such, they aim to secure and foster public trust among education providers. Yet, against the ba ...
Micro-credentials are growing exponentially in popularity, attracting the interest of various stakeholders due to their flexibility and ability to meet the demands of a rapidly changing labour market. ...
The Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG) have led to major developments, however there are now proposals for revisions. EUA expert Tia Loukkola lo ...
What would be the most effective way forward for universities to promote social dimension in their respective contexts? EUA expert Tia Loukkola discusses the role that quality assurance can play and i ...
Cross-border quality assurance has been slow in the making over the past two decades. However, as EUA’s Tia Loukkola explains, a new political context in Europe and the launch of new networks and co ...
This year, EUA’s Institutional Evaluation Programme (IEP) marks 25 years since its foundation. Tatjana Volkova, Chair of IEP Steering Committee, and EUA expert Anna Gover reflect on the benefits tha ...
Will quality assurance as we know it remain relevant amid the changing higher education landscape? What changes are needed? EUA’s Tia Loukkola gives an overview of the diverse questions to be addres ...
Numerous cases of positive change in higher education systems can be attributed to EUA’s Institutional Evaluation Programme (IEP). As IEP celebrates its 25th anniversary, Andrée Sursock looks back ...
How can universities frame their internal quality assurance and shake up the image of the bureaucratic burden? EUA’s Tia Loukkola gives us three approaches and tells us why the most effective proces ...
External quality assurance reports are publicly available, demonstrating transparency and building trust and confidence in the quality of higher education. As EQAR’s Colin Tück explains, a new data ...
Reports produced by quality assurance agencies can be used in many ways, including in policy-making. As EUA’s Tia Loukkola explains, there is much room for bettering the accessibility and use of inf ...
A recent EUA study stresses that contributing to innovation in society is a central mission of today’s higher education institutions. EUA’s Tia Loukkola examines the role of quality assurance in t ...
New approaches to quality assurance in different regions of the world are contributing to a global dimension in the field. EUA’s Tia Loukkola takes note of frameworks in Africa, Asia and Europe, exa ...
By Tia Loukkola, Director of Institutional Development and senior quality assurance expert at the European University Association. In Europe, quality assurance has made major strides since the beginn ...
The EUniQ project aimed to develop in close cooperation with European Universities, a quality assurance approach for European Universities. ...
The aim of the DEQAR project was to develop a database that would enhance access to reliable information on the higher education institutions/programmes that had been subject to external quality assur ...
The Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG) are the basis for quality assurance in the European Higher Education Area (EHEA). ...
As in Europe, quality assurance in higher education is a policy priority in Africa at institutional, national, regional as well as continental level. ...
The EUREQA project brought together partners from the Western Balkans and the European Union to support higher education institutions in Albania, Bosnia and Herzegovina and Kosovo* in improving their ...
EUA works to ensure that the views of the university sector are taken into account in European and national-level policy discussions on internal and external quality assurance. It also supports its me ...